Terms and conditions

1. Validity

The following general terms and conditions apply to all purchase contracts between ‘Mobilitas Health Group, Forschungs- und Vertriebs GmbH’ and a consumer or entrepreneur (hereinafter ‘contractual partner’) in the version valid at the time of the order.

2. Conclusion of a contract, storage of the contract text

2.1. The following provisions regarding the conclusion of the contract apply to orders via our online shop on the website www.staudt.at; www.mobilitas-group.com

2.2. When a contract is concluded, the contract is concluded with ‘Mobilitas Health Group, Forschungs- und Vertriebs GmbH’.

2.3. The presentation of the goods in our online shop does not represent a legally binding contractual offer on our part, but is only a non-binding invitation to the contractual partner to order goods. By ordering the desired goods, the contractual partner makes an offer for the conclusion of a purchase contract which is binding for him.

2.4. The contractual partner makes a binding contract offer by successfully completing the order procedure provided for in our online shop.
Placing an order involves the following steps:

  1. Clicking on ‘Shop’ on the homepage
  2. Selecting the product
  3. Selecting the product by clicking on the ‘Add to trolley’ button
  4. Reviewing the contents of the trolley
  5. Clicking on the ‘Order’ button
  6. Inputting addresses and payment information
  7. Double-checking and/or correcting the entered data
  8. Placing a binding order by clicking on the ‘Order now’ button

After checking his details and before placing a binding order, the contractual partner can click on the back button contained in his web browser to return to the web page where the information entered by the contractual partner is recorded and correct input errors or close the Internet browser to cancel the order process.

We confirm the receipt of the order directly via an automatically generated e-mail.

2.5. After receiving your order, we will send you the order data and our terms and conditions by e-mail. You can also view the terms and conditions at any time at www.staudt.at. Your order details are no longer accessible via the Internet for security reasons, but we store them electronically.

2.6. The purchase contract is concluded with the transmission of an order confirmation, but at the latest with the delivery of the ordered goods.

3. Prices, shipping costs and payment

3.1. The prices quoted are in euros and include the statutory sales tax and other price components. Any shipping costs as well as customs or other import duties are in addition to the quoted prices.

3.2. The contractual partner has the option of paying in advance, via credit card, PayPal or direct transfer.

4. Delivery

4.1. The delivery of the ordered goods is typically carried out by post. The costs of shipping must be borne by the contractual partner.

4.2. Unless specifically stated otherwise in the product description, all of the items we offer are ready to ship immediately. The delivery takes place within two working days in this case. The delivery period starts on the day after the contract is concluded. If the deadline falls on a Saturday, Sunday or public holiday at the place of delivery, the delivery period ends on the next working day.

4.3. The delivery may be delayed for goods that need to be fabricated. The contractual partner will be informed regarding the planned delivery.

4.4. In the case of contracts involving delivery by post, the risk of accidental loss and accidental deterioration of the sold item is also transferred to the contractual partner only upon delivery of the item to the contractual partner. If the contractual partner is an entrepreneur, then the risk of accidental loss and accidental deterioration of the goods sold is already transferred to him upon notification of readiness for shipment and delivery in the case of contracts involving delivery by post.

4.5. If a parcel is obviously damaged upon delivery, the contractual partner must insist that this fact be recorded in writing by the party making the delivery. The contractual partner must notify us of any damage to a product in writing (by post or e-mail) within two working days.

5. Retention of ownership

We retain the ownership of the goods until full payment of the purchase price.

6. Right of withdrawal of the consumer

If the contractual partner is a consumer, he is entitled to a right of withdrawal.

7. Exclusion of the right of withdrawal

No right of withdrawal exists in the case of

  • Services, if the entrepreneur – on the basis of an explicit request by the consumer pursuant to § 10 and a confirmation of the consumer of his knowledge of the loss of the right of withdrawal in case of full performance of the contract – had started to perform the service before the expiry of the withdrawal period under § 11, and the service was then fully rendered
  • Goods that are made to customer specifications or clearly tailored to personal needs
  • Goods which are delivered in sealed condition and are not suitable for return for reasons of health or hygiene reasons, in the event that their seal has been removed after delivery
  • Therapeutic sleeves that have been worn. Such therapy sleeves are not suitable for return for reasons of hygiene, in particular as they are class 1 medical devices

8. Warranty and claims for damages

8.1. A warranty claim is excluded unless mandatory consumer protection provisions stipulate otherwise.

8.2. We do not assume any liability for damages, neither for consequential, indirect damages or loss of profit in particular nor on the basis of the warranty or product liability, unless mandatory consumer protection provisions specify otherwise.

8.3. In the event that we are liable for damages according to legal provisions, our liability is limited to intent and gross negligence. Our liability is limited in amount by the specific contractual value. Further liability is excluded unless consumer protection provisions stipulate otherwise.

8.4. We assume no liability for the timeliness, correctness, completeness or content of the information provided.

8.5. The photographs included in the product description are only examples. Due to the uniqueness of the products or due to the materials used, there may be a colour deviation or a difference in size between the actual product and its representation on the Internet, which is not, however, grounds for complaint.

8.6. We assume no liability for a late delivery resulting from circumstances that are outside our control (e.g. later production by the designer in the case of unique items).

8.7. We are not liable for allergies or intolerance on the part of the contractual partner to any of the raw materials used in our products. An allergy or intolerance on the part of the contractual partner is not grounds for complaint.

8.8. Discolouration on the inside or outside of the therapy sleeve does not impact the effectiveness and therefore does not represent grounds for complaint.

9. Offsetting, retention

An offsetting of claims of the contractual partner against our claims as well as a potential right of retention are excluded unless mandatory consumer protection provisions stipulate otherwise.

10. Applicable law, place of jurisdiction, place of fulfilment, written form

10.1. Insofar as mandatory legal provisions do not preclude this, Austrian law is expressly applicable; the application of UN sales law is expressly excluded.

10.2. In the case of disputes, the place of jurisdiction is the relevant court at the registered office of Mobilitas Health Group, Forschungs- und Vertriebs GmbH.

10.3. The place of performance is the registered office of Mobilitas Health Group, Forschungs- und Vertriebs GmbH.

10.4. Changes and additions to this contract must be made in writing. This also applies to ancillary agreements and subsequent changes to the contract as well as deviations from the written form requirement.

11. Contract language

German is the exclusive contract language.

12. Severability clause

Should any provision in these terms and conditions be or become invalid, the validity of the other terms shall remain unaffected. The invalid provision will be replaced by a valid provision that comes closest to the provision to be replaced in economic and legal terms.

Gender Declaration

For better readability, personal names referring to both women and men are generally cited only in the male form common in German in this prospectus, e.g. ‘patient’ instead of ‘patient’. However, this is not intended to express gender discrimination or a violation of the principle of equality. This information is based on thorough research and observational studies by the author and producer. The recommendations cannot serve as a substitute for care by a therapist. If you experience pain, the advice of a doctor should be sought in all cases. No liability can be assumed for the information provided here; the products are always applied at your own risk.
As of September 2018



Mobilitas Health Group
Forschungs- und Vertriebs GmbH
Am Thalbach 3
4600 Thalheim/Wels

Tel +43 7242 65162